Learn about our services and policies.
We strive to make everyone’s visit to the theatre as enjoyable as possible. Please take note of our patron services, theatre policies and special requests for consideration of others.
As of March 1, 2022, in accordance with guidelines from Ontario Ministry of Health and Wellington-Dufferin-Guelph Public Health, River Run Centre no longer requires proof of vaccination or masks to enter the venue or its performance spaces. Masks are welcome in the facility and all individuals are asked to review their own wellness before attending public events.
Further information, please visit Ontario Ministry of Health or Wellington-Dufferin-Guelph Public Health.
Parking is available at nearby downtown parking lots. On-site accessible parking at the theatre is limited.
Mobile Devices/Cameras/Recording Devices
Please mute all electronic devices while in the theatre. Photography, videography and recording are prohibited in the theatres unless otherwise indicated by the artist.
River Run Centre is fully accessible for patrons and performers. Call the Box Office to request accessible seating. Assistive Listening Devices are available at the Coat Check (free). River Run Centre Accessibility Information.
Everyone must have a ticket to enter the theatre, including all children and infants. Infants may not be permitted in the theatre for some performances, call the Box Office for more information. We recommend children be supervised and seated beside a parent or guardian at all times. River Run Centre will not accept responsibility for unattended children. Booster seats are available (free).
Food & Beverage
Patrons may bring their own non-glass bottled water or refillable water container to fill on site. With the exception of water in non-glass containers, food and beverages are prohibited in the theatres. River Run Centre accepts cash, debit and credit at Concession .
Coat check services are available seasonally (nominal charge).
Refund policies vary from show to show. For shows that offer refunds, tickets must be refunded no later than one day prior to the performance.
In consideration of those who have allergies, please refrain from using perfumed products.
Late arrivals will be seated at a suitable break.