Learn about our services and polices.
We strive to make everyone’s visit to the theatre as enjoyable as possible. Please take note of our patron services, theatre policies and special requests for consideration of others. Current COVID protocols can be found here.
Parking
Parking is available nearby at various downtown lots. guelph.ca/parking. On-site accessible parking limited.
Mobile Devices/Cameras/Recording Devices
Please mute all electronic devices while in the theatre. Photography, videography and recording are prohibited in the theatres unless otherwise indicated by the artist.
Accessibility
River Run Centre is fully accessible for patrons and performers. Call the Box Office to request accessible seating. Assistive Listening Devices are available at the Coat Check (free). River Run Centre Accessibility Information.
Children/Infants
Everyone must have a ticket to enter the theatre, including all children and infants. Infants may not be permitted in the theatre for some performances, call the Box Office for more information. We recommend children be supervised and seated beside a parent or guardian at all times. River Run Centre will not accept responsibility for unattended children. Booster seats are available (free).
Food & Beverage
With the exception of water in non-glass containers, food and beverages are prohibited in the theatres.
Coat Check
Coat check services are available seasonally (nominal charge).
Refunds
Refund policies vary from show to show. For shows that offer refunds, tickets must be refunded no later than one day prior to the performance.
Scents
In consideration of those who have allergies, please refrain from using perfumed products.
Late Arrivals
Late Arrivals will be seated at a suitable break.
