Introduction

This reference page provides more information on items in the Box Office Requirements form.

Contact the Box Office Coordinator if you have questions:
Ilanna Tamari
[email protected]
519-837-5662 x2218

Contents

Event Title
Venue
HST
Multiple events or performances
Pricing
Infants
Refunds
Reserved/General Admission
Holds
Orchestra Lift
Groups
Access 2 Entertainment
Event Description
Event Images
On-sale Date and Time

Event Title

Maximum of approximately 50 characters, including spaces.
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Venue

If performance is at River Run Centre, specify Main Stage or Studio Theatre.

If performance is off-site, specify venue and fire code capacity.
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HST

Request an HST Status Declaration form if you are HST exempt.
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Multiple events or performances

Multiple Events

If you are submitting information for more than one distinct event in a season, fill out whatever information you can in the email and attach a document or spreadsheet with the remainder of the information.

Multiple Performances

If you are submitting information for one event with multiple performances be sure to list all dates and times.

For example:

Event Title: Sorcerer’s Apprentice
Date and Time:
Friday, January 5, 2018 at 8:00 PM
Saturday, January 6, 2018 at 8:00 PM
Sunday, January 7, 2018 at 2:00 PM
Venue: Main Stage
Presenter: River Run Centre
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Pricing

Final ticket price must include taxes and box office service fees.

Events held at River Run Centre must also include Capital Reserve Fund (CRF). See your contract for more details.

Additional handling fees may be charged to patrons depending on method of purchase.

For events with multiple price codes, list the final price for each.

Example of pricing breakdown

Price CodeFinal Price
Adult$45
Senior$40
Student$40

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Infants

River Run Centre policy is everyone must have a ticket to enter the theatre, including all children and infants.

Infants are considered under age 1.

“No Infants” will appear on the ticket if infants are not permitted.
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Refunds

River Run Centre policy is to provide refunds up to 24 hours before curtain. Let us know if your policy is different.

If you do not offer refunds “No Refunds” will appear on the ticket.
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Reserved/General Admission

Reserved seating is generally recommended.

A set-up fee may apply for reserved seating at non-River Run Centre venues.
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Holds

It is highly recommended that you hold back seats before your event goes on sale if you have seating requirements for artists, sponsors, or performers.

Indicate the number of seats and approximate location.

View the Main Stage and Studio Theatre seating maps online for reference.

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Orchestra Lift

Orchestra lift section of Main Stage seating plan

Orchestra pit seating plan rows AA to CC

Select one of the following levels:
Stage: provides more stage space
Orchestra: below seating level. Extra space for an orchestra
Audience: allows for more seating, rows AA-CC (60 seats). (Standard)

There are costs associated with moving the lift to stage or orchestra pit level.

Orchestra lift seats can remain at audience level but be closed from sale. Contact the Box Office Coordinator for more information.
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Groups

River Run Centre policy is to provide a discount of 10% to groups of 10 or more.

Groups need to contact the box office directly to arrange for a group discount.
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Access 2 Entertainment

Visit the Access 2 Entertainment website for more details.

A brief explanation from the website: “Participating [presenters] grant one free admission for the support person while the person with the disability pays the regular admission fee. This helps ensure all individuals receive the support they need to participate fully in entertainment, recreational and cultural opportunities.”

River Run Centre accepts the Access 2 Entertainment card. Indicate whether you would like to honour this program for your show(s) as well.
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Event Description

Event description should be 50-100 words. Must be clearly written, and should not include event date, time or ticket prices. River Run Centre reserves the right to edit if necessary to comply with these copy standards. Events will not be posted online without a description.

River Run Centre reserves the right to refuse any advertising content on the basis of legal or ethical concerns, or if content fails to reasonably comply with River Run Centre’s standards of quality and technical specifications.
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Event Images

Images should be submitted in high resolution and sized according to the specifications below and for accessibility must be free of any text, numbers, symbols and logos. Events will not be posted online without acceptable images. Images that do not meet sizing specifications will be resized when possible or sent back.

Event page image size (553 pixels by 350 pixels)
Event listing image size (150 pixels by 150 pixels)

Only one image is required if your event is off-site: 320 pixels wide by 200 pixels high.

River Run Centre reserves the right to refuse any advertising content on the basis of legal or ethical concerns, or if content fails to reasonably comply with River Run Centre’s standards of quality and technical specifications.
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On-sale Date and Time

Regular Box Office hours are Mon-Sat 11 am to 6 pm. Events can be scheduled to go on sale online at any time, but ideally should be scheduled at or after 11 am on a weekday so that orders can be handled through all channels, and so that someone is in the office in case any issues arise.

Let us know of any pre-sale information in this section.

Once we have received your signed contract, deposit cheque, and webpage requirements a minimum of 4 business days is required to put an event on sale.
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Thanks to our Season Sponsor:

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