Learn about our services and polices.
We strive to make everyone’s visit to the theatre as enjoyable as possible. Please take note of our patron services, theatre policies and special requests for consideration of others.
Please mute all mobile and electronic devices while in the theatre.
River Run Centre is fully accessible for patrons and performers with special needs. Wheelchair accessible locations are available in both theatres. Please call the Box Office for all special or accessible seating requests.
Infrared headsets for those hard of hearing are available free of charge for both theatres at Coat Check prior to the performance.
Everyone must have a ticket to enter the theatre, including all children and infants. Please note that infants may not permitted in the theatre for some performances. Call the Box Office for information about specific shows.
We recommend that children be supervised and seated beside a parent or guardian at all times. River Run Centre will not accept responsibility for unattended children.
A limited number of booster seats are available, free of charge, at Coat Check prior to the performance.
Food & Beverage
With the exception of water in non glass containers, food and beverages are prohibited in the theatres during most performances.
During the regular season, coat check services are available for a nominal charge.
Refund Policies vary from show to show. For shows which offer refunds, tickets must be returned to the box office at least 24 hours prior to the performance. Call the Box Office for information about specific shows.
Cameras & Recording Devices
Photography, videography and recording are strictly prohibited in the theatres.
In consideration of those who have allergies, please refrain from using perfumed products.
So that everyone can enjoy the performance, and in consideration of the performers, latecomers will be seated at a suitable break.