Theatre Information

Learn about our services and polices.

We strive to make everyone’s visit to the theatre as enjoyable as possible. Please take note of our patron services, theatre policies and special requests for consideration of others.

Mobile Devices

Please mute all mobile and electronic devices while in the theatre.

Accessibility

River Run Centre is fully accessible for patrons and performers with special needs. Wheelchair accessible locations are available in both theatres. Please call the Box Office for all special or accessible seating requests.

Infrared Headsets

Infrared headsets for those hard of hearing are available free of charge for both theatres at Coat Check prior to the performance.

Children/Infants

Everyone must have a ticket to enter the theatre, including all children and infants.  Please note that infants may not permitted in the theatre for some performances.  Call the Box Office for information about specific shows.

We recommend that children be supervised and seated beside a parent or guardian at all times. River Run Centre will not accept responsibility for unattended children.

Booster Seats

A limited number of booster seats are available, free of charge, at Coat Check prior to the performance.

Food & Beverage

With the exception of water in non glass containers, food and beverages are prohibited in the theatres during most performances.

Coat Check

During the regular season, coat check services are available for a nominal charge.

Refunds

Refund Policies vary from show to show.  For shows which offer refunds, tickets must be returned to the box office at least 24 hours prior to the performance.  Call the Box Office for information about specific shows.

Cameras & Recording Devices

Photography, videography and recording are strictly prohibited in the theatres.

Scents

In consideration of those who have allergies, please refrain from using perfumed products.

Latecomers

So that everyone can enjoy the performance, and in consideration of the performers, latecomers will be seated at a suitable break.

Find Box Office Information